Refund policy

Sewyers Return & Refund Policy

Effective Date: April 1, 2026

At Sewyers, every piece is handcrafted with care or curated specifically for our community. Due to the custom, made-to-order nature of our work, all sales are final.

1. Final Sale Policy

We do not offer returns, exchanges, or refunds for:

 Change of mind or personal preference.

 Incorrect sizing (Please review size charts and dimensions carefully before purchase).

 Incorrect address entry by the customer.

 Wear and tear or damage occurring after the item has been delivered.

 Sale items or custom/personalized orders.

2. Damaged, Incorrect, or Defective Items

We take great pride in our craftsmanship and work closely with our partners to ensure quality. In the rare event that your order arrives damaged, incorrect, or defective:

 Reporting Window: You must contact us at support.sewyers@gmail.com within 48 hours of the delivery timestamp.

 Required Evidence: Your email must include:

1. Clear photos of the damaged/defective item.

2. Photos of the original packaging.

3. A photo of the shipping label.

 Handmade Beadwork Claims: If your handmade claim is approved, you will be required to ship the item back to us in its original packaging. The customer is responsible for all return shipping costs. Refunds (minus original shipping fees) are issued once the item is received, inspected, and confirmed to be in its original, unworn condition.

 Printify Apparel Claims: For items produced via our print-on-demand partner (Printify), we will coordinate directly with the production facility to arrange for a replacement or a refund, depending on the nature of the defect.

3. Lost, Delayed, or Stolen Packages

Sewyers is not responsible for the actions of third-party carriers (Canada Post, USPS, etc.).

 Once a package is scanned by the carrier, Sewyers is no longer liable for delays, lost packages, or theft.

 If your tracking says "Delivered" but you have not received your package, please contact the carrier directly to open an investigation.

4. Returned-to-Sender Packages

If a package is returned to our studio due to an incorrect address, failure to pay international customs fees, or failure to collect the package:

 The customer is responsible for the cost of reshipping the item.

 Original shipping fees are non-refundable.

5. Contact Information

For all policy inquiries or claims:

Email: support.sewyers@gmail.com | info.sewyers@gmail.com